Can’t Log In? Here's How to Fix Common Issues
😕 Trouble Logging In? Don’t worry — here are the most common login problems and how to solve them.
🔁 Forgot Your Password?
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Go to the login page: [insert login URL]
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Click “Forgot password?”
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Enter your email and follow the instructions.
⚠️ Make sure to check your spam/junk folder for the reset link.
📩 Didn't Receive the Welcome Email?
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Check your Spam or Promotions tab.
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Make sure you're checking the email you registered with.
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Still not there? Contact us through the chat widget or email [insert support email].
🧼 Clear Cache or Try a Different Browser
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Some login issues are caused by outdated cache or cookies.
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Try logging in via incognito/private mode.
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You can also try using Chrome or Firefox for best results.
🖥️ Are You Using a Supported Device?
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Portal is best viewed on desktop or tablet.
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Mobile works for most features, but not all.
🙋 Still Need Help?
Click the chat icon below or email [insert support email]. We’ll get you back on track ASAP.